Effective Date: December 12, 2024
At SocialUnify.in, we value our customers and strive to provide high-quality social media marketing services tailored to your local business needs. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and cancellations. By engaging with our services, you agree to the terms stated herein.
1. Scope of Policy
This policy applies to all services purchased through our website, https://socialunify.in/.
2. Refund Eligibility
Due to the nature of digital marketing services, refunds are only available under specific circumstances:
- Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified timeframe, you may request a refund.
- Service Deficiencies: If you identify issues or errors in the delivered services that are attributable to us and are unable to be resolved within a reasonable time, you may be eligible for a partial or full refund.
- Order Cancellation: If you cancel a service before it has commenced, you may be eligible for a refund, subject to applicable fees.
3. Conditions for Refunds
Refunds will be granted under the following conditions:
- You must submit your refund request within 14 days of the purchase date or service commencement, whichever is earlier.
- Refunds will not be provided for services that have been fully delivered and accepted.
- Refunds may be subject to an administrative fee to cover processing costs.
4. Refund Process
To request a refund, follow these steps:
- Contact Us: Send an email to vaibhavhpatil088@gmail.com with the subject line “Refund Request.”
- Include your name, contact details, order details, and the reason for the refund request.
- Review and Verification: We will review your request and verify its eligibility within 5 business days of receiving it.
- Resolution:
- If approved, refunds will be processed within 7-10 business days using the original payment method.
- If denied, you will receive an explanation via email.
5. Cancellations
- Before Service Commencement: If you wish to cancel a service before we have started work, notify us immediately at vaibhavhpatil088@gmail.com.
- After Service Commencement: Cancellations after services have begun may not be eligible for refunds, but partial refunds may be considered based on the work completed.
6. Non-Refundable Items
The following are non-refundable:
- Any services already delivered and accepted.
- Fees associated with third-party platforms (e.g., advertising budgets).
- Custom work or personalized campaigns.
7. Changes to Services
If you wish to modify the scope of your service package, additional fees may apply. Any changes must be requested in writing and will be evaluated based on feasibility and impact on timelines.
8. Contact Information
If you have any questions or concerns about this policy or your refund request, please contact us:
- Email: vaibhavhpatil088@gmail.com
- Address: Mumbai, India
9. Updates to This Policy
We reserve the right to update or amend this policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about our refund and cancellation practices.
Thank you for choosing SocialUnify.in. We appreciate your business and are committed to delivering exceptional value through our social media marketing services.